FAQ
Frequently Asked Questions
High-frequency questions about cooperation, pricing, lead time and certification. For anything not covered, use the inquiry form or hotline.
QWhat is your MOQ?
Standard aftermarket products: 1 sample unit is welcome for evaluation; formal orders are flexible. OEM/ODM projects: MOQ is quoted per project — typically 1K+ pcs per SKU for custom camera modules. Contact us with your volumes for exact terms.
QHow can I get a price?
Send your target products, specifications and annual volume via the inquiry form — engineers reply with a selection proposal and tiered pricing within 1 business day.
QWhat is the development lead time for ODM projects?
Typical timeline: A-sample in 8–12 weeks after requirement freeze, followed by DV/PV validation and mass production. Exact milestones are confirmed in the project plan.
QWhich certifications do your products carry?
Export products carry CE; key components are AEC-Q100 qualified and modules are validated to ISO 16750 environmental tests (thermal, vibration, salt spray) in our in-house lab.
QDo you export overseas? What trade terms do you offer?
Yes. TSIMSAFE supports overseas exports with common trade terms such as EXW / FOB / CIF. We assist with destination-market certifications (CE, FCC, RoHS, etc.) and multi-language packaging and manuals.
QWhich models do your aftermarket products fit vehicle-specifically?
Our 360° surround-view and smart-screen products cover 200+ models across Toyota, Honda, Volkswagen, Nissan, Buick, Audi, BYD and other mainstream brands — check the Car Fitment Library. If your model is not listed, submit a fitment request.
QDo you provide samples for testing?
Yes. Standard products are available as paid samples (deductible from volume orders); custom projects receive A-samples after solution review. Samples come with test reports and installation instructions.
QWhat is your warranty policy?
Aftermarket complete units carry a 12–24 month warranty (by category); front-install / ODM projects follow the contract. Non-artificial failures within the warranty period are replaced free of charge. Overseas markets receive a spare-unit ratio to support dealer after-sales.
QWhat is your supply capacity?
Our Songshan Lake production base runs AA focusing zones 1/2/3, a Class-1000 cleanroom and Class-100 front-stage assembly; camera-module monthly capacity reaches the hundreds-of-thousands level, expandable to double shifts in peak season. Automotive vision products have been installed on over 1 million vehicles.
QHow can I reach TSIMSAFE?
Sales hotline 400-9267-886, contact Mr. Zhou 135-3941-1913, email mfktgtg@tsimsafe.com, address: 3F, Building 1, SME Startup Park, Songshan Lake, Industrial North 4th Road 1, Dongguan, Guangdong, China. You can also submit the inquiry form directly on the contact page.